Lucky Lama Games believes mobile games should remain an entertaining and positive part of everyday life. We aim to support that goal through straightforward information, practical account controls, and player-focused design.
How We Support Healthy Play
Our games are created for entertainment. They are intended to be played in casual sessions that leave room for work, rest, relationships, and other activities. Reward features and bonuses are designed to be understandable and balanced, with clear requirements so players can make informed choices about when and how long they play.
Who May Play Our Games
Lucky Lama Games services are limited to people who are at least 18 years old. Age and eligibility checks may be used during registration or reward verification in accordance with platform rules and applicable standards. If we reasonably believe an account is being used by a minor, we may restrict or close it and handle related information as set out in our Privacy Policy.
Pausing Your Play
A temporary pause can be a useful way to regain balance. A player may ask us at any time to place an account on hold. While that hold is active, access to the account will be disabled until reactivation is requested and approved.
Requesting an Account Pause
- Send the request: write to [email protected] from the email connected to your account. Include enough account information to identify it and state clearly that you want an account pause.
- Complete verification: to protect the account, support will confirm that it belongs to you and can ask for further identifying details.
- Receive confirmation: after verification, we will confirm by email that the pause has been applied.
Duration of an Account Pause
The pause remains in place for the period you choose. You may ask to return whenever you feel ready. Reactivation is subject to our ordinary account and identity checks.
Games Included in a Pause
An account break applies across all Lucky Lama Games titles connected to that account. Games released later may also be included as our catalogue grows.
Habits for Balanced Play
Our games work best as brief entertainment. These habits can help keep play in perspective:
- Choose limits before starting. Decide on a session length and step away regularly.
- Check your state of mind. Play when calm and rested, rather than using a game to avoid stress or other responsibilities.
- Protect your wider routine. Gaming should complement—not replace—sleep, hobbies, exercise, family, and friends.
- Use device controls. Screen-time reports, timers, and app limits available on most phones can help you monitor and manage play.
Tools for Parents and Shared Devices
On shared devices, we strongly recommend using device and app-store parental controls. Apple and Google provide tools that can prevent downloads or purchases, restrict access with a passcode, and set app schedules or screen-time limits. These controls help ensure that our 18+ games remain unavailable to younger users.
Data During an Account Pause
While an account is paused, we keep the information required to protect the account, preserve system integrity, and support a later reactivation. Retention and deletion practices are explained in our Privacy Policy.
Support and Questions
For a break request, reactivation, a responsible-play question, or help with your account, contact [email protected]. Please write from the email associated with your account whenever possible.
Related Policies
Additional legal information is available in the Terms of Use; our handling of personal information is covered by the Privacy Policy.